Delivery Details

There are no hidden charges on our website.

We make every effort to keep our delivery charges as low as possible with most areas of the UK covered by a flat rate delivery charge of £4.95 per order*. Subject to stock availability you should expect to receive your goods within 2 - 7 working days*. All deliveries must be signed for (except items sent by post and which are small enough to be put through your letterbox). Please make sure you keep the receipt enclosed with your goods.

Express delivery

If you have an urgent requirement please contact our Sales Office on 0845 064 5907 or 0208 768 4050 as we can on most occasions accommodate urgent or Overnight deliveries, although there may be an additional charge for this service.

How we deliver

Generally orders are delivered by courier (usually UPS), although smaller products are sometimes delivered by post. Very occasionally different products in the same order may be delivered separately.

Delivery times*

Our delivery times are calculated in working days - i.e. Monday to Friday inclusive. If you order after 4pm, please calculate your delivery time as if your order had been placed the following working day. In the case of Bank Holidays and just before Christmas, please allow an extra two working days.

Stocked products should usually arrive next working day. Non-stocked items are delivered within 2 to 5 working days of placing your order. However, some products are special order (these are clearly marked) and can take up to 21 working days to arrive. For these products you will be told about delivery dates as part of the order process. If we, our suppliers, or manufacturers are temporarily out of stock of any products we will notify you of the expected dispatch date for these products. If items are out of stock and you would rather not wait you will always be offered the option of canceling your order.

Deliveries by UPS are usually made between 9am and 7pm, all deliveries must be signed for. If you are out when the courier arrives, the courier will leave a card with a contact number for you to call.

IMPORTANT: We do everything we can to meet the delivery times specified in this section. However, occasionally delivery times may be affected by factors beyond our control and therefore they cannot be guaranteed. We will inform you if we become aware of an unexpected delay.

*All delivery details and charges shown are for mainland UK addresses only. There is an additional charge of £20.00 for deliveries to the following Post Codes (bringing the total delivery charge to £24.95):

- AB37, AB38, AB44, AB45, AB53, AB54, AB55, AB56

- CA18, CA19, CA20, CA21, CA22, CA23, CA24, CA25, CA26, CA27

- HS1, HS2, HS3, HS4, HS5, HS6, HS7, HS8, HS9

- IV4, IV7, IV9, IV10, IV11, IV12, IV13, IV14, IV15, IV16, IV17, IV18, IV19, IV20, IV21, IV22, IV23, IV24, IV26, IV27, IV28, IV30, IV31, IV32, IV36, IV40, IV41, IV42, IV43, IV44, IV45, IV46, IV47, IV48, IV49, IV50, IV51, IV52, IV53, IV54, IV55, IV56

- KA27, KA28

- PA20, PA21, PA22, PA23, PA24, PA25, PA26, PA27, PA28, PA29, PA30, PA31, PA32, PA33, PA34, PA35, PA36, PA37, PA38, PA41, PA42, PA43, PA44, PA45, PA46, PA47, PA48, PA49, PA70, PA71, PA72, PA73, PA74, PA75, PA76, PA77, PA78, PA80, PA81, PA82, PA83, PA84, PA85, PA86, PA87, PA88

- PH17, PH18, PH19, PH20, PH21, PH22, PH24, PH25, PH30, PH31, PH32, PH33, PH34, PH 35, PH36, PH37, PH38, PH39, PH40, PH41, PH42, PH43, PH44, PH49, PH50

- TR21, TR22, TR23, TR24, TR25

- All BT, IM, KW, LA and ZE Post Codes,

and for GY and JE postcodes the total delivery charge is £40.00.

For orders to be delivered outside mainland UK please contact our helpline or see the ‘Overseas’ section in our Terms and Conditions.

If you need any further information regarding deliveries or have any questions please do not hesitate to call our helpline on 0845 064 5907 or 0208 768 4050. Our offices are open Monday to Friday 9am to 5:30pm and 9am to 4pm on Saturdays. If you call outside our opening hours please leave a message with your contact number and we will call you back. Alternatively, you can email us and we will ensure you receive a prompt response.