Returns

We try very hard to ensure that you receive your order in pristine condition, if products arrive damaged, are missing, or in the unlikely event that you receive incorrect products, we ask that you notify us within 48 hours of receipt of your order.

Canceling your order

You can cancel your order at any time either before, or up to 30 days after receipt of your products. If you cancel before your order has been dispatched you will receive a full refund. To cancel an order once your goods have been received please see Returning Goods Section below.

Returning Goods

If you wish to return your goods to us, you can do so within 30 days after receipt of your order. The process to do so is very easy and can be completed in 3 simple steps:

1.Contact our office on 0845 064 5907 or with details of why you wish to return your goods. You will need your Order Reference / Invoice Number as shown below. (If you are emailing please include a contact telephone number).

2. You will be given a Returns Number and emailed a Returns Authorisation Form complete with a label to stick on the outside of the box you are sending back.

3. We can arrange for the goods to be collected from you (there is a charge for this service) or you can return them to us. Once they are received all items will be inspected to ensure they are correct. Assuming all is as it should be you will receive a refund within 30 days less any charges as detailed below.

Incorrect Products

In the event that you receive incorrect goods, we ask that you contact us within 48 hours of delivery. Tapstore.com will arrange for the correct items to be sent to you and collect the incorrect goods at no extra charge to you.

Faulty / Damaged Products

If it transpires that your product/s are faulty please contact our Sales Office on 0845 064 5907 or . We will need your Order Reference / Invoice Number. We will advise on the best course of action to resolve issues as promptly and efficiently as possible with the minimum of inconvenience to our customers.

If your product/s is received damaged, we ask that you contact us within 48 hours of delivery. Tapstore.com will arrange for new product/s to be sent to you and collect the incorrect goods at no extra charge to you.

Should a reasonable time elapse before we are notified of damaged products there may be a charge for replacement and/or exchange of product, or indeed it may be that we are unable to offer a free replacement. In this event you should contact our Sales Office on 0845 064 5907 or (with your Order Reference / Invoice Number) to discuss your individual situation.

Conditions of 30 Day Peace of Mind Guarantee

To return goods under our 30 Day Peace of Mind Guarantee you must comply with the terms and conditions given below. Returns which do not satisfy these conditions will be subject to a restocking charge at a minimum of 15%. This does not affect your statutory rights.

Fitted Goods

Our 30 Day Peace of Mind Guarantee does not cover fitted goods e.g. if you have fitted your taps or shower.

Packaging Your Goods For Return

All returned products must be complete, unused and in ‘as new’ condition (e.g. if you have opened the box to examine the product you must have done so without damaging or marking the product in any way). Products must be packed in the original box with all packaging, accessories, manual etc. All products should then be placed in an outer box to protect the original box / consumer packaging. Any ‘Free Gifts’ received with the product must also be returned.

If your products are received back to us incomplete, damaged or in a used condition we reserve the right to refuse any refund, return the products to you and charge for delivery to your account, or we may charge a restocking charge at a minimum of 15%.

Tapstore.com can arrange for products to be collected, a charge will be payable for this service*. If you are returning goods to us we recommend you take out appropriate insurance for the return delivery. Unfortunately, items received in an un-saleable condition (excluding faulty goods) will not be eligible for either exchange or refund.

*The usual charge for this service is £10.00 within mainland UK. This excludes some remote areas where there maybe an additional charge, you should contact our sales office to confirm charges. If our couriers are unable to collect at an agreed time you may be charged an additional collection fee.

If you have any queries or need further assistance call our helpline on 0845 064 5907 (please remember to have your Order Reference / Invoice Number to hand when calling) - our offices are open Monday to Friday 9am to 5.30pm and 9am to 4pm on Saturdays.